Answer: Great question. The SWORBHP has explored many alternative models to the current system. We are aware of the challenges with the current system and are looking at ways we can improve.
Unfortunately, most cell phones do not work within the Emergency Departments at the various patch sites. Another challenge is that routing calls through CACC so that the patches can be recorded for quality assurance and investigation is also problematic when calls are sent directly to cell phones. The current strategy also allows multiple physicians to answer the call if one is unavailable (for instance attending to resuscitation).
Other Base Hospital Programs have remote on call physicians who answer paramedic patches when not on duty in the ED. The SWORBHP has considered moving to such as system however it is very costly given the number of patches. A further difficulty with this remote physician model is that paramedics must then patch again to the receiving facility once contact with the BHP has been made to notify the ED of their arrival. Unfortunately with the remote physician model, none of the information is passed to the receiving ED, giving them time to clear a bed in the trauma bay or cardiac room, and increase their situational awareness. This is quite a challenge for paramedics managing dynamic patients and attempting to make multiple phone calls with a relatively short transport time, and repeating relayed information.
We have reinforced (and will continue to do so) the importance of the BHP in responding as soon as possible to requests for patches from paramedics in the field. If you have a case where you have had an extensive delay, please let us know and we can investigate.